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Frequently Asked Questions
Everything you need to know about eSIMs and Roamly.
About eSIMs
What is an eSIM?
How is an eSIM different from a physical SIM?
Is my device compatible?
Does my phone need to be unlocked?
Buying & installing
How do I buy an eSIM?
How do I install my eSIM?
When should I install my eSIM?
Can I install the eSIM on a different device?
Using your eSIM
When does my plan start?
Can I make phone calls with my eSIM?
Can I use hotspot / tethering?
Will I get 5G?
How do I check my data usage?
Can I top up my data?
What about roaming charges on my regular SIM?
Billing & refunds
What currency are prices in?
How do I pay?
Can I get a refund?
Account & support
How do I create an account?
How do I contact support?
Can I change my email address?
Helpful links
How to install an eSIM
Compatible devices
Refund policy
Contact us
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