Pay in your own dollars: Roamly now charges in AUD, NZD or USD

Since we launched, every Roamly price has been in Australian dollars. That made sense for an Australian company selling to Australians, but a lot of you aren't in Australia, and a lot of you are Australians paying with a card that isn't. From today, prices show in Australian, New Zealand or US dollars, and you're charged in the one you pick.

Here's how it works, and what it means for your card.

Pick a currency, pay in that currency

The website and the apps now show every price in one of three currencies: AUD, NZD or USD. Whichever you're looking at is the one Stripe charges your card, so a plan that says US$12.50 costs US$12.50. There's no conversion at checkout and nothing for your bank to convert. Some banks still charge a fee on purchases from an overseas business, even in your own currency, so it's worth checking your card's terms.

We set a sensible default. If you're in Australia, or you're an Australian who's already away, you'll see AUD. In New Zealand you'll see NZD. Everywhere else you'll see USD. If we guessed wrong, change it from the currency menu at the top of the website, or under Account › Currency in the app. Sign in and your choice follows you between the website and the apps.

Our rates are fixed

We don't use a live exchange rate. We set a fixed rate for each currency, so a plan costs the same on Tuesday as it did on Monday, and the price you see while planning a trip is the price you'll see when you come back to buy. We review the rates regularly and we'll move them if the market moves a long way.

Roam Coins, in your currency too

Your Roam Coins balance shows in the currency you're shopping in, and so does the cashback you earn on each order. Referral rewards are set for each currency as well, rather than converted on the day. The amounts can differ a little between currencies, so if you refer someone who shops in another currency, their discount is the one for their currency.

Receipts say what you paid

Every receipt, in the app and in your inbox, shows the amount and the currency you were actually charged. If you buy a plan in AUD and later add data to it in USD, the two lines show their own currencies and your order history adds them up separately. We never show you a converted figure for money you've already paid.

Unlimited plans, same deal

Unlimited plans work the same way. The per-day price shows in your currency, the day picker totals it up in your currency, and adding days later is charged in whatever currency you're using at the time.

What hasn't changed

Everything else is as it was. The plans, the coverage, the support team in Sydney, the one per cent of every purchase that goes to carbon removal. If you've been happily paying in AUD, you don't need to do anything: AUD stays the default for Australia and nothing about your existing orders changes.

Get it

The website has the currency menu now. The latest Roamly for iPhone and Android has it under Account › Currency. If you hit anything that looks wrong, a price that doesn't match what you were charged or a receipt in the wrong currency, tell us from the app or at hello@onroamly.com and we'll sort it out.

New to Roamly? Find your destination and your eSIM is installed before you fly.